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You can return the products you bought from NEEDMOOD online shopping site within 14 days of the delivery date or you can change them with the different products

Return Conditions

Products that are damaged in original packaging, lost resaleability, and are in a condition that cannot be bought by another customer are not accepted for return.

The original and all copies of the invoice must be sent along with the product you wish to return. Non-invoiced products cannot be returned or exchanged.

Return Procedure

We will receive your refund request when you have done the above procedures. Then, one of our customer representatives will return back to you by providing you a return email and process for your Return / Exchange request.

NEEDMOOD is not responsible for the failures that may occur in  return process caused by not  following the steps mentioned above.

The product(s) you return will be checked for compliance with the return requirements by making necessary checks upon receipt, and you will be informed within 3 (three) business days. You may request a CHANGE with a different product that you like, or you can request to define the STORE CREDIT to use for your next order or you can claim REFUND for the products that meet the return conditions..

When your requested return type is approved (Change, Store Credit, Refund), you are informed by email.

Shipping Fees

The shipping fee belongs to the customer in the returns sent through a different company other than the contracted cargo company.

In case of which the return shipment is made through a different company as counter-paid, the shipping fee will be deducted from the refund amount.

If the change is made as a return option, the shipping fee will be paid by the NEEDMOOD If the product is refunded, the shipping fee will be the under the responsibility of the customer.

Shipping fee belongs to the customer, for the returns made from outside Turkey.

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